Pre-order Guide

béshopping duty-free pre-order service:

• Flights departing from Taipei(TPE): Pre-order service is available 14 days before flight date, up to 24 hours prior to flight departure time(Local Time).
• Flights departing from Taichung(RMQ): Pre-order is available 14 days before flight date, up to 48 hours prior to flight departure time(Local Time).
• Flights from Asia to Taipei(TPE): Pre-order service is available 14 days before flight date, up to 48 hours prior to flight departure time(Local Time).
• Flights from Asia to Taichung(RMQ): Pre-order is available 14 days before flight date, up to 48 hours prior to flight departure time(Local Time).
• Flights from North America to Taipei(TPE): Pre-order service is available 14 days before flight date, up to 72 hours prior to flight departure time(Local Time).

Each passenger can pre-order up to two orders per flight. Discounts and free gifts are calculated independently per purchase. Items from the two orders will be packaged together in one sealed bag for in-flight collection.

To accommodate fleet scheduling, the vaiety of products available in Designated Flight Routes are limited. We appreciate your understanding.
For passengers flying to/from Taichung or on Taipei-Macau flights (JX205、JX206), check the Designated Flight Routes for purchases.
Flights to/from Taichung: JX327、JX328、JX329、JX330、JX331、JX332、JX8300、JX8301
Flights between Taipei and Macau: JX205、JX206

Pre-order purchases are charged in New Taiwan Dollars (TWD) and can be paid using major credit cards such as Visa, Mastercard, American Express, JCB, and Diners Club. Please note that each order can only be paid for using a single credit card.

To cancel an order, go to【My Orders】on béshopping duty-free website before the pre-order cutoff time.

Pre-order purchase will not be delivered onboard under these conditions: change of flight date , change of cabin class, flight cancelation, and/or other force majeure events. Passengers are advised to go to 【My Orders】to cancel the order for refund. Orders that have not been collected will be automatically canceled by the system and initiate refunds. Credit card refund processing time varies depending on the card issuing bank.

béshopping website offers COSMILE members the option to redeem the miles for duty free pre-orders.
This redemption is limited to the available miles in the member's account and is applicable to a single transaction. After COSMILE miles are redeemed, but the order is then subsequently cancelled, mileages will only be redeposited into your account if your mileages are still valid on the day of cancellation. Relevant regulations are handled according to the current COSMILE Program regulations and terms.

Passport or credit card will be required by cabin crew for pre-order collection and verification.

Each flight has limited quantities of duty-free items on board. We recommend passenger to make use of the duty-free pre-order service.

Cigarettes, tobacco products and certain items are not applicable for promotions and discounts.

After-sales Service:

1) Please retain the receipt for records. There is no free trial and exchange service after purchase. If you purchased a defective item, please contact STARLUX AIRLINES customers service center within 14 days of the purchase date.

2) Defective product must be returned in its complete original packaging, including accessories. Please present your receipt and product warranty for returns/refund. Due to hygiene concerns, cosmetics, skincare products, food, and tobaccos are non-returnable and non-refundable. If a promotion or discount was applied on the purchase of your returned or defective product, the amount of that purchase order will be re-calculated.

For inquiries, please contact STARLUX Customer Service Center for Support.

According to Tobacco and Alcohol Administration Act and Tobacco Hazards Prevention Act of Taiwan, sale of alcohol beverages to anyone under 18, and sale of tobacco products to anyone under 20 is prohibited.

In compliance with the Computer-Processed Personal Data Protection Law, STARLUX Airlines is obligated to maintain confidentiality in the collection, processing and use of customers' personal information and shall not disclose such information to third parties or use it for other purposes without prior written consent from the customer.