English

Condition of Use

  1. béshopping pre-order is available as below

    Flights departing from TPE: 14days - 24 hours prior to the departure time. (Local Time)
    Regional flights departing for TPE: 14days - 48 hours prior to the departure time.(Local Time)
  2. Each passenger is eligible to have two pre-order purchases per flight. Each order is calculated individually. Any discount, promotion, or gift cannot be combined or redeem with other orders. If you have two orders, it is required to combine all orders and be packed under one single package due to limited loading capacities on flight, and it is not allowed to have your orders picked up separately.
  3. STARLUX Airlines béshopping Website accepts the following credit cards: MasterCard, Visa, American Express, JCB, Diners Club.
    All credit card purchases will be charged in TWD and each pre-order purchase must be paid using one credit card.
    Credit card limits will be determined in accordance with the regulations of the respective card issuing banks.
  4. STARLUX béshopping website also allows COSMILE members to pay for duty free pre-order purchases with mileage, but please pay attention to the following information:
    The benefit applies only to point-to-point duty free products availeble on STARLUX béshopping website with flights operated by STARLUX Airlines.
    Only those that are logged in as COSMILE members can deduct their own mileage, and the deduction only applies to a single transaction.
    Relevant regulations are handled according to the current COSMILE Program regulations and terms.
  5. Each passenger may modify or cancel the order within 48 hours prior from one departure day/time. Simply go on to "My Orders" in My Account section.
  6. If the flight itinerary is changed due to personal reasons or other force majeure events such as schedule changes, cabin class changes, cancellations, or bad weather, please proceed to "My Orders" in My Account section to cancel the order before new flight itinerary is confirmed. Moreover, place a new order within the specified time at your convenience.
    If the pre-order specified time has passed, our system will automatically cancel the order and credit back the amount to the credit card used for the original transaction 7 days after the end of the trip.
    Please note that the operation time for credit card refunds will vary depending on the issuing bank.
    We apologize for the inconvenience.
  7. When using the mileage to redeem duty free products, if you cancel your order within pre-order period, the mileage that is still valid on the day of the order cancellation will be returned to your COSMILE member account.
    Relevant regulations are handled according to the current COSMILE Program regulations and terms.
  8. To ensure the rights and benefits of our customers, you will be required to present your credit card used in ordering or passport for confirmation to our cabin crew when picking up your purchased items.
    If a relevant document cannot be provided to prove the identity of the buyer, goods pickup will be unavailable and we will automatically cancel the order.
  9. In compliance with the Computer-Processed Personal Data Protection Law, STARLUX Airlines is obligated to maintain confidentiality in the collection, processing and use of customers' personal information and shall not disclose such information to third parties or use it for other purposes without prior written consent from the customer.
  10. Due to the limited loading capacity, the maximum order quantity for each item will be adjust based on item attributes.
    Passengers are welcome to take advantage of the duty free pre-order service.
  11. Marked down items and cigarettes/tobacco are not eligible for promotional discounts.
  12. After-sale Service

    1) Duty free product sold by STARLUX Airlines has no hesitation period and trial period. If passengers find their purchased béshopping products have defects or damages before usage, they may contact STARLUX Airlines for an immediate return (and refund). Exchanging of béshopping products is not acceptable.
    2) We only accept returns if all béshopping products have the complete original packaging and accessories that come with the product within 14 days from purchase.
    3) Due to hygiene issues, unpacked personal products such as cosmetics, skincare products, food and tobaccos are non-returnable.
    4) We only accept returns if all béshopping products have the complete original packaging and accessories that come with the product within 14 days from purchase.

    *If offers and discounts no longer apply after refund, the total purchase price of the order will be recalculated.
    *When returning, please return all the items that came along with the product including gifts with purchase, otherwise it will be regarded as incomplete.
  13. For more information, please contact the「 STARLUX Customer Service Center」 through Support.
  14. STARLUX Airlines reserves the right to change the fares and relevant regulations without prior notice if there are any changes.